We are very pleased to announce that we went “LIVE” today at BWML with a successful deployment to all 19 marinas throughout the UK, 1 month ahead of schedule.
BWML were seeking to transform the way we deliver service to our customers, the handling of customer details & history, management of our mooring and the allocation of berths. We purchased Harbour Assist to support this business change. Our customers are now able to access and manage their accounts online and we are now able to send invoices by email which will continue to improve the efficiency of our business. The cloud based system is more effective in achieving this, when compared to a server based operating system, as you are dealing with real-time data and this can be accessed anytime, this is vital in a customer focused business. Harbour Assist has delivered all that was promised and more, with both Nick and Graham working hard with my team to deliver the system ahead of schedule. Harbour Assist have gone the extra mile in being flexible and understanding of our business needs, developing the system to match our requirements – Darren Bramhall, Operation Director, BWML