Exciting growth for Harbour Assist
From small beginnings in Cornwall, Harbour Assist is now used by over 57 marinas, ports and harbours around the UK, and they have just secured their first overseas project – three marinas in the UAE.
With their recent overseas expansion, Harbour Assist has also expanded its team to ensure continued support to their clients, old and new, with the appointment of Rachel Hodgkinson, as Operations Manager. Rachel has over 28 years’ experience in the inland waterways sector, 14 of them in the marina industry.
Rachel will lead the onboarding of new clients, as well as providing ongoing customer service to existing clients. One of her first tasks will be to introduce Harbour Assist’s new GDPR (General Data Protection Regulations) release which will help operators to manage the way they gather information and communicate with their customers.
Prior to joining Harbour Assist, Rachel introduced Harbour Assist’s systems across nineteen marinas in British Waterways Marinas’ (BWML’s) portfolio. That enabled her to gain a wealth of knowledge of the system, as well as the challenges facing new clients in adopting a new way of working.
Commented Harbour Assist’s Commercial Director, Nick Gill, ‘Having successfully won tenders to introduce Harbour Assist systems into the Port of Ramsgate and across Castle Marinas’ seven sites, and with growing international interest, the business is poised for expansion. I am delighted that Rachel is joining us at such an exciting time in the company’s development.’
Harbour Assist is completely cloud-based and securely accessed from any internet-enabled device, including all technical support and training. This allows it to be run anywhere in the world. Despite this, the philosophy behind the system is to bring people closer together through communication. By creating real-time sharing of information, tasks, situations and making the system do the hard work, it allows all marina staff to spend more time with customers and the facility, as they are not tied to a desk or PC.
Being cloud-based and open to reducing mobilisation costs through online training and set-up, Harbour Assist promote a mix of interaction with their clients; from online webinars to personal visits and group training sessions. Regardless which interaction mechanism is chosen end user feedback is core to how new features and usability enhancements are planned.