Harbour Assist Customer Portal

Harbour Assist berths in famous ‘yachting’ town

Responsible for delivering a range of commercial marine services, Cowes Harbour Commission (CHC) complements the excellent facilities available for cruising and racing yachts, as well as serving the needs of all types of leisure craft both within the harbour and throughout the waters of The Solent that separate the Isle of Wight from the mainland of England.

CHC is self-financing and has a policy of investing in marine services that are strategically important for the harbour. Deputy Harbour Master Ed Walker points out that the Commission is effectively a multi-task business, which is why it has recently invested in the next generation ‘cloud-based’ harbour and marina management software from Harbour Assist to improve and simplify management of the port’s operations.

CHC use Harbour Assist to manage: harbour and river moorings for local boat-owners and visitors, as well as commercial craft; a boatyard with a 40 tonne boat hoist; the Cowes Harbour Storage facility; a fuel dock on the River Medina; Cowes Harbour Shepards Marina, the Sugar Store Events Centre; and many more marine services for a famous ‘yachting’ town that has been host to the famous Cowes Week Regatta since 1826.

Harbour Assist, the UK’s leading provider of harbour and marina management software, does not require on-site servers, so no maintenance is necessary, and as the data is stored in the ‘cloud’ there can be no problem with capacity. Harbour Assist allows the entire CHC team to access their marina operations via any device with a connection to the internet from anywhere in the world, whilst safe in the knowledge they are complying with General Data Protection Regulations. Unlike rival solutions Harbour Assist’s Standard and Enterprise plans gives every CHC team member access to the system at no extra cost.   

In addition to providing important management tools for marina operators, which allow them to check contracts and the current payment status of individual vessels, view waiting lists and update maintenance schedules, the system establishes an easy-to-use portal for customers to make payments online for products and services. This two-way communication between the harbour and its clients aids efficiency and the system retains a list of e-mails, letters and ‘phone calls to confirm that enquiries have been answered and requests carried out.

Ed Walker confirmed that the on-boarding process for Harbour Assist was straight forward and very well-managed. “Once installed,” he said, “it was easy to tailor to CHC’s business asset and financial structure, with an intuitive process flow throughout the system.

“We appreciate the simplicity of its design and presentation, which provides all the information we need for accurate reporting of berth occupancy and all other sectors of the business. This helps to ensure that our berth-holders and other clients remain satisfied with the excellent standard of service and value for money we aim to give.”

He added, “Harbour Assist provides excellent support and are quick to recommend ways in which CHC can create additional value from their highly adaptable and cost-effective system”.

Harbour Assist went live at Cowes Harbour Commission on the 5th March 2019