Mapping – more than a pretty picture
Pins vs boats – the benefits When we started developing Harbour Assist, we took a long look at other systems on the market, and we spoke to lots of different operators – harbours, small marinas and multi-site groups. We found that people like maps, and…
Platinum Gold Anchor resort in Queensland
Sanctuary Cove Marina: First in Australia to Choose Harbour Assist Sanctuary Cove Marina is located in Australia’s largest and most prestigious master-planned community, alongside a 5-star resort, country club and a vibrant dining and shopping hub. There’s even a helicopter landing pad for high-flying members….
Andrew Smith joins the team
General Manager for Australasia We’re delighted to announce the appointment of Andrew Smith as Harbour Assist’s General Manager for Australasia. Andrew will be leading sales and customer support activity across the Asia Pacific region, liaising with existing customers and building the business. With a professional…
Maximising sales
Building and converting sales leads Most marinas want to sell more and increase turnover. So how do you create enquiries and then convert them to paying customers? The key to success is being systematic. A robust lead management system combines human interaction with automated data…
We’re hiring!
Client-facing Implementation & System Support Specialist Our business is growing, with more marinas around the world choosing Harbour Assist software. We’re looking for a super-smart Implementation & System Support Specialist to help keep our clients’ marinas running smoothly – delivering training, customising the system, and…
350-berth marina in Ireland
Malahide Marina: full-service marina and boatyard Malahide Marina in Ireland has 350 berths and a busy full-service boatyard with 180 spaces ashore. Located north of Dublin city centre in the picturesque village of Malahide, the marina is popular with local boat owners and visitors from…
Everyone’s an individual
The benefits of separate logins for users Many marinas have got used to sharing software logins between team members. It doesn’t feel like a big issue, and as some providers charge per user, it can be a simple way to save money. Well, we disagree!…
Smart Lists just got smarter
Powering your communications Have you ever wanted to identify customers to send them targeted messages? To drill into your data and get clarity on the situation? Our popular Smart Lists feature just got a lot, well, smarter. We’ve gone back to basics and created a…
Documentary evidence
Uploading and tracking customer documents. Insurance certificates, boat safety forms, fuel declarations, registration papers, passports and permits are just a few of the documents marinas get boaters to submit. Getting the hard copy or scan from the customer is the easy bit. What’s trickier is:…
Managing visiting boats
Arrivals, departures and getting paid. If your marina accepts visiting boats, you probably focus on giving them a warm welcome and making sure you get paid. A warm welcome and super on-site experience is all about the quality of service you deliver to customers. Great…
Case Studies
