Tarbert Harbour uses Harbour Assist Ramsgate Harbour Cowes Harbour

HARBOUR MANAGEMENT SOFTWARE

Running a harbour is complicated. Harbour Assist makes it simple.

Trust Ports, local authority and private harbours are complex. Commercial shipping, pilotage, harbour dues, tug services, boatyard, moorings, marinas, visiting yachts. Harbour Assist cuts through the complexity, enabling you to manage statutory and commercial processes effectively and efficiently.

Harbour Assist is flexible and customisable. It is used every day by harbour authorities including Fowey, Cowes, Dartmouth and Ramsgate. Talk to us about how we can assist you and your team to save time, work smarter and build better customer relationships.

Our job is to help you do your job.

Working for your harbour

FEATURES

Some of the useful features that make Harbour Assist so helpful.

Ask us for an online demonstration to see for yourself how these work for your harbour.

Single Database

One database for all accounts, all assets and all commercial and statutory activities. Single version of the truth.

Task Ownership

Assign tasks to individuals or teams. Send alerts, manage and review outstanding tasks. Know what your people are doing.

Batch Invoicing

Send bulk invoices and contracts by email or letter. Annual mooring fees, harbour dues, service charges.

Customer Portal

All customers can view and pay invoices, see outstanding orders and historic payments. Low-touch customer service.

Harbour Dues

Manage harbour dues individually or in bulk. Track payments and send reminders. Link to berthing fees or set as a separate tariff.

Visitors

Manage high volume arrivals and departures. Highlight unpaid and overstay boats. Quickly allocate and invoice suitable berths.

Commercial Pricebook

Fully customisable pricing. Invoice for pilotage, tugs, berthing, cargo handling, passenger landing and more.

Communications

Complete CRM for all customers and stakeholders. Send individual and bulk emails, HTML newsletters, letters and SMS.

CASE STUDIES

Who uses Harbour Assist and what do they like?

Our harbour clients operate busy mixed-use harbours. Commercial shipping, ferries, fishing fleets and leisure boats. Assets like docks, moorings, sea walls and slipways.

Every harbour is different. They choose Harbour Assist for different reasons and all like different features. Read their own words – click on a logo below:

OUR CLIENTS INCLUDE

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Can we help make your job easier?