HARBOUR MANAGEMENT SOFTWARE

Running a harbour is complicated. Harbour Assist makes it simple.

Trust Ports, local authority and private harbours are complex. Commercial shipping, pilotage, harbour dues, tug services, boatyard, moorings, marinas, visiting yachts. Harbour Assist cuts through the complexity, enabling you to manage statutory and commercial processes effectively and efficiently.

Harbour Assist is flexible and customisable. It is used every day by harbour authorities including Fowey, Cowes, Dartmouth and Ramsgate. Talk to us about how we can assist you and your team to save time, work smarter and build better customer relationships.

Our job is to help you do your job.

Working for your harbour

FOR COMMERCIAL SERVICES

Fully customisable pricing. Invoice for pilotage, tugs, berthing, cargo handling, tonnage, passenger landing and more. Unlimited commercial and leisure tariffs for multiple applications.

FOR LEISURE

Manage annual moorings and visiting boats. Allocate berths, arrive and depart visitors. Send invoices, estimates and contracts. Send emails, HTML newsletters and SMS. A complete customer record.

FOR INFRASTRUCTURE

Capture all assets in one place. Choose the assets important to you – mooring buoys, buildings, workboats, cranes, electricity points and more. Set maintenance schedules, log defects and assign maintenance tasks.

FOR TEAMWORKING

Assign administration, maintenance or customer tasks direct to individuals or teams. Book tug and pilotage teams. Send alerts and internal messages. Attach documents. View tasks on calendars, manage outstanding actions.

FOR MANAGEMENT

Customisable reporting for all departments. Track income, aged debtors, booked vessel arrivals and more. Commercial shipping movements report available. Export all reports to Excel as standard.

FEATURES

Some of the useful features that make Harbour Assist so helpful.

Ask us for an online demonstration to see for yourself how these work for your harbour.

Single Database

One database for all accounts, all assets and all commercial and statutory activities. Single version of the truth.

Task Ownership

Assign tasks to individuals or teams. Send alerts, manage and review outstanding tasks. Know what your people are doing.

Batch Invoicing

Send bulk invoices and contracts by email or letter. Annual mooring fees, harbour dues, service charges.

Customer Portal

Customers can view account details and pay invoices online. Self-service reservation system for low-touch customer service.

Harbour Dues

Manage harbour dues individually or in bulk. Track payments and send reminders. Link to berthing fees or set as a separate tariff.

Visitors

Manage high volume arrivals and departures. Highlight unpaid and overstay boats. Quickly allocate and invoice suitable berths.

Commercial Pricebook

Fully customisable pricing. Invoice for pilotage, tugs, berthing, cargo handling, passenger landing and more.

Communications

Complete CRM for all customers and stakeholders. Send individual and bulk emails, HTML newsletters, letters and SMS.

CASE STUDIES

Who uses Harbour Assist and what do they like?

Our harbour clients operate busy mixed-use harbours. Commercial shipping, ferries, fishing fleets and leisure boats. Assets like docks, moorings, sea walls and slipways.

Every harbour is different. They choose Harbour Assist for different reasons and all like different features. Read their own words – click on a logo below: