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Services

A new generation of harbour management software

Harbour Assist is a brand new, Harbour  management software solution that includes key features specifically designed to streamline the running of your Business

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Harbour and Marina Management Software
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Harbour Assist Homepage overview
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Simple “Google” Style search box

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Full “Live” financial reporting

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Visitor Calendar and Occupancy

CLOUD based technology

No on-site servers required, which means no maintenance on your part.
Cloud-based data storage is effectively infinite in size, so you don’t need to worry about running out of capacity.
You can access Harbour Assist and its services from anywhere – all you need is a device with an Internet connection.

100 % Secure

ISO 27001:2005 Audited & Certified.
PCI Level 1 Certified.
Safe Harbour” Compliant.
UK Government “G-Cloud” OFFICIAL Accredited.

Security

Unlimited Users

You don’t need to worry about how many software licenses to buy. Your time is better spent concentrating on running your business.

Our Standard and Enterprise plans let you invite your entire team to use Harbour Assist at no extra cost.

DESIGNED TO STREAMLINE YOUR HARBOUR OPERATIONS

Run Your Harbour Smoother, Faster and Cleaner with Harbour Assist

No-one knows your harbour better than you. But with a comprehensive and intuitive set of tools, Harbour Assist can help you manage every aspect of it more efficiently – whatever the scale of your business.

A harbour management system must provide the dynamic, shifting information you need, when you need it. Harbour Assist has been designed to support you and make communicating vital information faster and more reliable.

Whether you’re monitoring real-time berth availability, measuring mooring capacity and efficiency, or managing the workload of a large and diverse team, Harbour Assist will make your life simpler.

Harbour Assist’s cloud-based technology will revolutionise the way you manage your operation. As the name suggests, ‘cloud-based’ means that instead of all your information sitting on a physical hard-drive (or in a filing cabinet!), it’s stored, completely securely, online. That means it can be accessed by anyone with the right permissions, anytime, from anywhere.

Revolutionary Graphic Display

In a dynamic harbour, you need up-to-date information and you need it fast. Harbour Assist’s unique graphical interface means you can see at-a-glance information on every aspect, from new bookings and payment statuses, to workloads and future demands, with minute-by-minute updates available.

Crucially, since Harbour Assist has been developed for use on the move, you can even access this data out on the water – removing the need to regularly head back to the office.

What’s more, Harbour Assist can keep real-time track of the situation across multiple devices, simultaneously – so every member of your team can be kept up to date seamlessly.

Harbour Assist’s cross-device compatibility means that your team can:

  • Interact with customer data from anywhere – even out on the water
  • Coordinate arrivals, departures and payments easily
  • Manage moorings and future bookings with ease – no more double bookings
  • Take payments on the spot – cash, cheques and credit cards
  • Export data to your accounts software package for full integration
  • See up-to-date, real-time data – devices update automatically each time something changes

Features and benefits

  • Graphical Marina Overview

    New in 2017!  Harbour Assist  provides a live  interactive graphical overview of your harbour or marina view-able on any mobile device. The map can  incorporate all assets including berths, moorings, hard-standing, dry stack, shops, flats, parking, etc. Vessels moored in the marina or stored in the dry stack area are visible on the graphic with the ability to perform a variety of functions with just a few clicks. For example: raise a visitor payment, amend or create residential contracts, charge for products or services and much more.Map-enabled insight into what is happening in your marina in real-time.
    Simple colour-coding shows which Customers/Assets needs attention.

  • CRM

    • Never be unsure about who said what to a customer again!  A single list showing all emails, letters and phone-calls.
    • Upload scans of incoming letters.
    • Customer emails can be created from a template to save time & ensure communication consistency.
    • Letters can be created from a template to ensure consistency. Optionally text can be customised to personalise message.
    • Generate bulk-mail-merge to segments of your customer-base.
    • Bulk SMS segments of your customer-base.
    • Generate and monitor bulk-email campaigns to segments of customer-base.
    • Measure open rates for emails.
    • Email Bounce-tracking allows you to ensure your customer’s email addresses are kept up to date.
  • Waiting List

    Immediate visibility of who is on what list, their position, and any notes relating to their requested location. Owners and Boats can be on multiple waiting lists.
    Printable PDF for each Waiting list if you wish to display for customers.

  • Reporting

    New in 2017!  Enterprise-grade reporting suite supplied as standard.  Export all reports to PDF or Excel for further analysis.  Report on revenue trends, occupancy and team productivity.

  • Task Management

    Never “drop the ball” again.  Tasks can be related to any item in the database (Boat, Account, Asset, Order), are assigned an owning User or Team, and are tracked through to completion.

  • Asset Management

    • Capture of all assets across all sites, from Berths to Buildings.
    • Logging and capture of the components that make up an asset.
    • Create Inspection “Regimes” to automate all elements of Asset Maintenance.
    • Full Accountability of all future and previous maintenance and inspection Tasks.
    • Fault Management logging and reporting, all as standard.
  • Dynamic Search Engine

    Harbour Assist lets you instantly search for Customer, Boat, Berth, Invoice and many more..

  • Features
  • Berths
    berths / moorings
  • Unlimited Users
  • CRM
  • Includes Customer Management
  • 24/7 Telephone & Ticket based support
  • On-line Payment Portal
  • Mobile Payments
  • Asset Maintenance & Inspection
  • Tasking & Live messaging
  • Financial & Operational Reporting
  • Standard
  • 1 – 499
    berths / moorings
  • Enterprise
  • 500 +
    berths / moorings

What our customers say

We are delighted with Harbour Assist and it will be instrumental in the future success of Dart Harbour as we continue to grow our leisure and residential business. Nick and Graham have worked closely with our team, responding quickly and effectively to our queries and they also took an active role in staff training. They were always flexible to our needs and innovative in their solutions.

Captain Rob Giles B Eng M.N.I.
Captain Rob Giles B Eng M.N.I.Harbour Master and CEODart Harbour & Navigation Authority

Over this winter Harbour Assist  have integrated our resident customers into our system, there were new and complicated demands to this aspect including importing customer details and history, managing mooring waiting lists and allocations. This again was achieved on time and to specification by Nick and Graham. Our resident customers are now able to access and manage their accounts online and we will also be able to send future invoices by email which will continue to improve the efficiency of our business.

Captain Paul Thomas
Captain Paul ThomasHarbour Master & CEOFowey Harbour Commissoners

Viking Systems have delivered a truly accomplished software system which has transformed the way we service our customers and manage our business. The transition from our previous system to the new Harbour Assist was hassle-free and with minimal interruption to our workflow. The cloud based service is a refreshing and more cost-effective alternative to managing a server environment and new features are continually added to the system. Harbour Assist brings the cost-effectiveness of an off-the-shelf system with the customisation of a bespoke build to deliver a system that fits our business perfectly.

Paul Beames
Paul BeamesIT Manager - Parkstone Bay GroupParkstone Bay Marina

With close assistance from the Harbour Assist team we were able to seamlessly replace a legacy system, integrate with existing Sage Accounting systems and begin the transition to paperless management and accounting.  Now the system is up and running we are looking forward to utilising some of the other features available including asset management and maintenance.

Support is always at the end of the phone and I would wholeheartedly recommend both the system and the team to any other marina or harbour looking to modernise.”

Billy Johnson
Billy JohnsonHarbour MasterLittlehampton Harbour Board

Harbour Assist has delivered all that was promised and more, working hard with my team to deliver the system ahead of schedule. Harbour Assist have gone the extra mile in being flexible and understanding of our business needs, developing the system to match our requirements.

Darren Bramhall
Darren BramhallOperations DirectorBWML

As this was the first electronic harbour management system we had used, moving to Harbour Assist was a major task for us. Though with guidance and support from Nick and Graham, the transition ran smoothly and the team now has a more efficient way of working. With the intuitive nature of the system and the training given, the new processes were quickly picked up by the team. 

The complete management of our service for visitors to the Beaulieu River and Buckler’s Hard Yacht Harbour is now run via Harbour Assist. The support we have received from Harbour Assist has been highly responsive and personalised. Our mooring holders and boatyard customers have also benefited from the newsystem by being able to view their accounts and make payments online. 

Wendy Stowe
Wendy StoweHarbour MasterBuckler’s Hard Yacht Harbour

Aside from already having won an award, Harbour Assist’s package is fully integrated and it lets us handle customer information efficiently, take payments online and via mobile devices as well as integrating our communications, assets, maintenance routines and tasks which are presently outside our current systems. A huge advantage is that it uses Cloud-based technology which will hopefully avoid any future downtime and the responsiveness of the system appears to be very good, even on normal broadband connections.

Paul Rye
Paul RyeDirectorQuay Marinas Ltd
  • Live Mapping

    Harbour Assist - "Realtime" Mapping
  • Live Occupancy Calendar

  • Intuitive Homepage

    Harbour Assist - Homepage
  • In-built CRM

    Harbour Assist - Customer Details Page
  • Built-in Communications

    Harbour Assist - Customer Communication Page
  • Extensive Vessel Data Capture

    Harbour Assist - Boat Details Page
  • Task Management

    Harbour Assist - Tasks Page
  • Full Asset Management

    Harbour Assist - Asset Tools Page
  • Asset Maintenance and Inspection Engine

    Harbour Assist - Asset Maintenance Page

Book an Online Demonstration

Find out more information

Facts and Figures

15,550

Berths/Mooring managed by Harbour Assist

99.8 %

System “UP” Time

12,255 hrs

Time taken to develop Harbour Assist