MARINA MANAGEMENT SOFTWARE
Save time, work smarter and build better customer relationships.
There’s more to managing a successful marina than simply spreadsheets. Harbour Assist gives your whole team the tools they need to work more efficiently and effectively. In the office or on the water. And your customers will notice the difference in quality communications and service levels too.
Harbour Assist works for all marina businesses because it is flexible and customisable. Boat yard, dry stack, fuel dock, commercial tenants, berthing contracts, visitors. Our customers even use Harbour Assist to run on-site hotels and campsites.
Working across your business
Everything a marina manager and berthing master needs.
Allocate berths, move boats between berths. Arrive and depart visiting boats. Manage wait lists. Contact customers. Log and track maintenance. Allocate tasks to staff teams. Quotations, invoices and contracts. Map, calendar or database view. Completely user-customisable.
Full-function CRM delivers better customer service.
Comprehensive customer and boat database. Send individual or bulk emails, letters, HTML newsletters and SMS messages. Track email opens. Log all customer contact. Store incoming emails and customer documents. Segment customers. All GDPR compliant.
Intuitive and flexible boatyard management.
Move boats between marina and yard. Estimates, Invoices and contracts. Bill for fixed-rates, by LOA, for tasks or space. Labour rates and parts. Quickly book lift ashore, reserve the hoist, cradle and yard space. Task the yard staff. One click to SMS or email the customer. Calendar, task or map view. Flexible and customisable.
Just some of the useful features that make Harbour Assist so helpful. Ask us for an online demonstration to see for yourself how these work for your business.
Manage assets for better health and safety. Log and view faults, current and history. Set inspection regimes and schedules.
Assign maintenance, admin or customer tasks to individuals or teams. Send alerts, manage and review outstanding tasks.
Save time and send bulk invoices and contracts by email or letter. Annual mooring fees, harbour dues, service charges.
All customer details in one place. Drill down, review and update customer details quickly and logically.
Quickly find the right group of customers for urgent communications or marketing activities. Export to Excel or send an email to the group.
Manage high volume arrivals and departures. Highlight unpaid and overstay boats. Quickly allocate suitable berths by length, depth and beam.
Manage enquiries and sales leads. Send consistent quotes and personalised responses. Diarise follow-up and manage waiting lists.
Quickly view boats on berths. One click to depart, send an invoice, swap berths or view customer details. See future bookings.
Harbour Assist is used by a wide range of leisure and commercial operators, from a boutique marina with less than 50 boats to a group of 18 sites with over 2,500 berths.
Our customers run residential marinas on inland waterways and coastal havens with thousands of boating visitors. Fuel docks, boatyards, passenger ports and cargo wharfs. Commercial tenants, chandleries, hotels and campsites.
Family-owned boutique marinas and private equity backed groups.
All on Harbour Assist.