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A new generation of harbour and marina management software

Harbour Assist is an innovative Harbour and Marina management software solution that includes key features specifically designed to streamline the running of your maritime business

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Harbour and Marina Management Software
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Harbour Assist Homepage overview

CLOUD based technology

It doesn’t need any effort on your part to maintain or manage it.
No servers on-premise!
Effectively limitless storage, you don’t need to worry about it running out of capacity.
You can access Harbour Assist and its services from anywhere – all you need is a device with an Internet connection.

100 % Secure

ISO 27001:2005 Audited & Certified.
PCI Level 1 Certified.
Safe Harbour” Compliant.
UK Government “G-Cloud” OFFICIAL Accredited.

Security

Unlimited Users

It’s meaningless to worry about how many software licenses to buy, especially when you’re busy running your business.
We figured you’d rather be concentrating on building a customer service culture inside your company.
Naturally, our Harbour Assist plans let you invite your entire team to use Harbour Assist at no cost.

“increasing efficiency and financial savings so more time can be spent on your customers”

THE SOLUTION YOU NEED

Whether you’re managing the largest international harbour, or an independent family-run marina, keeping a tight ship is critical.

Knowing the exact state of play at any given moment can save you money, reduce the load on stretched resources and improve safety.

Harbour Assist is a management software solution that includes key features specifically designed to streamline the running of your business. From real-time online payments, to lifting schedules and vessel movement, to staffing. Harbour Assist puts every aspect of managing your business at your fingertips.

Harbour Assist has already been deployed in some of the UK’s busiest ports and marinas, including Dartmouth, Padstow, Fowey, BWML and Quay Marinas. Day-to-day use has proven the value of Harbour Assist in reducing costs and generating resource savings.

Harbour Assist is a radical departure from archaic methods of harbour, port and marina management. Fast, accurate and reliable, it delivers vital data direct to you on demand. It will save you both time and money – guaranteed!

  • Connects your team together

    Team members with the right permissions can access your Harbour Assist portal anywhere, anytime. Everyone sees the same real-time information.

  • Live Map over view of Marina

    New in 2017:  Unique map overview, provides at-a-glance information, which adapts to each user’s needs.

  • Super fast

    Harbour Assist is built to run in low-bandwidth environments. No lengthy syncing. No software downloads. Just real-time data, when you need it.

  • Multi-Site

    Harbour Assist is fully multi-site enabled, allowing even the largest groups of marinas to operate together seamlessly.

  • We listen to new ideas

    Harbour Assist is constantly evolving. Customer-feedback drives our product roadmap. If additional functionality is required we do our very best to make sure it happens.

What our customers say

We are delighted with Harbour Assist and it will be instrumental in the future success of Dart Harbour as we continue to grow our leisure and residential business. Nick and Graham have worked closely with our team, responding quickly and effectively to our queries and they also took an active role in staff training. They were always flexible to our needs and innovative in their solutions.

Captain Rob Giles B Eng M.N.I.
Captain Rob Giles B Eng M.N.I.Harbour Master and CEODart Harbour & Navigation Authority

Over this winter Harbour Assist  have integrated our resident customers into our system, there were new and complicated demands to this aspect including importing customer details and history, managing mooring waiting lists and allocations. This again was achieved on time and to specification by Nick and Graham. Our resident customers are now able to access and manage their accounts online and we will also be able to send future invoices by email which will continue to improve the efficiency of our business.

Captain Paul Thomas
Captain Paul ThomasHarbour Master & CEOFowey Harbour Commissoners

Viking Systems have delivered a truly accomplished software system which has transformed the way we service our customers and manage our business. The transition from our previous system to the new Harbour Assist was hassle-free and with minimal interruption to our workflow. The cloud based service is a refreshing and more cost-effective alternative to managing a server environment and new features are continually added to the system. Harbour Assist brings the cost-effectiveness of an off-the-shelf system with the customisation of a bespoke build to deliver a system that fits our business perfectly.

Paul Beames
Paul BeamesIT Manager - Parkstone Bay GroupParkstone Bay Marina

With close assistance from the Harbour Assist team we were able to seamlessly replace a legacy system, integrate with existing Sage Accounting systems and begin the transition to paperless management and accounting.  Now the system is up and running we are looking forward to utilising some of the other features available including asset management and maintenance.

Support is always at the end of the phone and I would wholeheartedly recommend both the system and the team to any other marina or harbour looking to modernise.”

Billy Johnson
Billy JohnsonHarbour MasterLittlehampton Harbour Board

Harbour Assist has delivered all that was promised and more, working hard with my team to deliver the system ahead of schedule. Harbour Assist have gone the extra mile in being flexible and understanding of our business needs, developing the system to match our requirements.

Darren Bramhall
Darren BramhallOperations DirectorBWML

As this was the first electronic harbour management system we had used, moving to Harbour Assist was a major task for us. Though with guidance and support from Nick and Graham, the transition ran smoothly and the team now has a more efficient way of working. With the intuitive nature of the system and the training given, the new processes were quickly picked up by the team. 

The complete management of our service for visitors to the Beaulieu River and Buckler’s Hard Yacht Harbour is now run via Harbour Assist. The support we have received from Harbour Assist has been highly responsive and personalised. Our mooring holders and boatyard customers have also benefited from the newsystem by being able to view their accounts and make payments online. 

Wendy Stowe
Wendy StoweHarbour MasterBuckler’s Hard Yacht Harbour

Aside from already having won an award, Harbour Assist’s package is fully integrated and it lets us handle customer information efficiently, take payments online and via mobile devices as well as integrating our communications, assets, maintenance routines and tasks which are presently outside our current systems. A huge advantage is that it uses Cloud-based technology which will hopefully avoid any future downtime and the responsiveness of the system appears to be very good, even on normal broadband connections.

Paul Rye
Paul RyeDirectorQuay Marinas Ltd
  • Features
  • Berths
    berths / moorings
  • Unlimited Users
  • CRM
  • Includes Customer Management
  • 24/7 Telephone & Ticket based support
  • On-line Payment Portal
  • Mobile Payments
  • Asset Maintenance & Inspection
  • Tasking & Live messaging
  • Financial & Operational Reporting
  • Standard
  • 1 – 499
    berths / moorings
  • Enterprise
  • 500 +
    berths / moorings

  • Live Mapping

    Harbour Assist - "Realtime" Mapping
  • Live Occupancy Calendar

  • Intuitive Homepage

    Harbour Assist - Homepage
  • In-built CRM

    Harbour Assist - Customer Details Page
  • Built-in Communications

    Harbour Assist - Customer Communication Page
  • Extensive Vessel Data Capture

    Harbour Assist - Boat Details Page
  • Task Management

    Harbour Assist - Tasks Page
  • Full Asset Management

    Harbour Assist - Asset Tools Page
  • Asset Maintenance and Inspection Engine

    Harbour Assist - Asset Maintenance Page
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Facts and Figures

4,925,253 £

Payments made online.

99.999 %

System Up-Time

13,895 hrs

Time taken to develop Harbour Assist