MARINA MANAGEMENT SOFTWARE

Save time, work smarter and build better customer relationships.

There’s more to managing a successful marina than simply spreadsheets. Harbour Assist gives your whole team the tools they need to work more efficiently and effectively. In the office or on the water. And your customers will notice the difference in quality communications and service levels too.

Harbour Assist works for all marina businesses because it is flexible and customisable. Boat yard, dry stack, fuel dock, commercial tenants, berthing contracts, visitors. Our customers even use Harbour Assist to run on-site hotels and campsites.

INTERACTIVE MAP

Live interactive map showing boats and assets like berths, electricity points or boat hoists. Drag and drop boats between berths, click to raise an invoice. Visual reminder of assets due maintenance. Completely user-customisable.

FULL CRM

Deliver better customer service. Send individual or bulk emails, letters, newsletters and SMS messages to targeted customers. Track email opens. Log all customer contact. Store incoming emails and customer documents.

REPORTING

Be in control of the numbers. Customisable reporting for all departments. Track occupancy, income, aged debtors, vessel arrivals and more. Export all reports to Excel as standard.

ASSET MANAGEMENT

Capture all assets in one place. Choose the assets important to you – berths, buildings, boat cradles, cranes, electricity points and more. Set maintenance schedules, log defects and assign maintenance tasks.

CUSTOMER PORTAL

Self-service online portal. Customers can pay invoices securely and quickly, with automatic account reconciliation. Customers can update their contact details, boat information, marketing preferences and more.

FEATURES

Just some of the useful features that make Harbour Assist so helpful. Ask us for an online demonstration to see for yourself how these work for your business.

Fully Mobile

Work outside the office. Accessible on any device, Apple or Android. Make it easy for your customers and take your business to them.

Task Ownership

Assign maintenance, admin or customer tasks to individuals or teams. Send alerts, manage and review outstanding tasks.

Batch Invoicing

Save time and send bulk invoices and contracts by email or letter. Annual mooring fees, harbour dues, service charges.

Customer Dashboard

All customer details in one place. Drill down, review and update customer details quickly and logically.

Smart Lists

Quickly find the right group of customers for urgent communications or marketing activities. Export to Excel or send an email to the group.

Visitors

Manage high volume arrivals and departures. Highlight unpaid and overstay boats. Quickly allocate suitable berths by length, depth and beam.

Berth Enquiries

Manage enquiries and sales leads. Send consistent quotes and personalised responses. Diarise follow-up and manage waiting lists.

Occupancy

Quickly view boats on berths. One click to depart, send an invoice, swap berths or view customer details. See future bookings.

CASE STUDIES

Harbour Assist is used by a wide range of leisure and commercial operators, from a boutique marina with less than 50 boats to a group of 18 sites with over 2,500 berths.

Our customers run residential marinas on inland waterways and coastal havens with thousands of boating visitors. Fuel docks, boatyards, passenger ports and cargo wharfs. Commercial tenants, chandleries, hotels and campsites.

Family-owned boutique marinas and private equity backed groups.

All on Harbour Assist.