MARINA MANAGEMENT SOFTWARE

Save time, work smarter and build better customer relationships.

There’s more to managing a successful marina than simply spreadsheets. Harbour Assist gives your whole team the tools they need to work more efficiently and effectively. In the office or on the water. And your customers will notice the difference in quality communications and service levels too.

Harbour Assist works for all marina businesses because it is flexible and customisable. Boat yard, dry stack, fuel dock, commercial tenants, berthing contracts, visitors. Our clients even use Harbour Assist to run on-site hotels and camp sites.

Our job is to help you to do your job.

Working for your business

FOR BERTHING

Allocate berths, move boats between berths. Arrive and depart visiting boats. Manage wait lists. Contact customers. Upload documents and photos. Quotations, invoices and contracts. Map, calendar or database views.

FOR BOATYARD

Schedule lift, launch and storage ashore. Create worksheets and allocate jobs. Raise estimates and orders. Report on yard activity and occupancy. Keep customers informed by email and SMS.

FOR MARKETING

Deliver better customer service with full-function CRM. Send individual or bulk emails, letters, HTML newsletters and SMS messages. Track email opens. Log all customer contact. Store incoming emails and customer documents. Segment customers. All GDPR compliant.

FOR MANAGEMENT

Live reporting for all departments. Be in control of the numbers. Customisable reporting for marina, finance and admin teams. Track occupancy, income, aged debtors, vessel arrivals and more. Export all reports to Excel as standard.

FOR HEALTH & SAFETY

Capture all assets in one place. Choose the assets important to you – berths, buildings, boat cradles, cranes, electricity points and more. Set maintenance schedules, log defects and assign maintenance tasks.

FOR CUSTOMERS

Self-service online portal. Customers can view and pay orders securely and quickly, with automatic account reconciliation. Customers can view their account history, contact details, boat information, marketing preferences and more.

FEATURES

Some of the useful features that make Harbour Assist so helpful.

Ask us for an online demonstration to see for yourself how these work for your business.

Smart Lists

Identify customer groups for communications or reporting. Lists are automatically updated. Export to Excel or send a group email.

Visitors

Manage high volume arrivals and departures. Highlight unpaid and overstay boats. Allocate suitable berths by length, depth and beam.

Sales Leads

Manage enquiries and sales leads. Send consistent quotes and personalised responses. Diarise follow-up and manage waiting lists.

Occupancy

Quickly view boats on berths. One click to depart, send an invoice, swap berths or view customer details. See future bookings.

Maintenance

Manage assets for better health & safety. Log and view faults. Set inspection regimes and schedules. Create maintenance tasks.

Task Ownership

Assign maintenance, admin or customer tasks to individuals or teams. Send alerts, manage and review outstanding tasks.

Batch Invoicing

Save time and send bulk invoices and contracts by email or letter. Annual mooring fees, harbour dues, service charges.

Customer Dashboard

Single page snapshot of the customer account – boats, orders, payments, notes, communications and waiting lists.

CASE STUDIES

Who uses Harbour Assist, and what do they like?

Our marina clients run residential marinas on inland waterways and coastal havens with thousands of boating visitors. Plus fuel docks, boatyards, dry stacks, commercial property rentals and even camp sites.

Every business is different. They choose Harbour Assist for different reasons and all like different features. Read their own words – click on a logo below: