All information a click away

Fully Mobile

Realtime

Any device

100% Secure

A new generation of marina management software

Cut Your Costs and Save Time with Harbour Assist. When you’re busy managing a popular marina, the last thing you want to be doing is spending hours trawling through reams of paperwork, trying to stay on top of what’s happening when. And when it comes to keeping your team informed, verbal communication just isn’t reliable enough to ensure zero errors.

Harbour Assist Operational Scheduling Calendar

CLOUD based technology

No on-site servers required, which means no maintenance on your part.
Cloud-based data storage is effectively infinite in size, so you don’t need to worry about running out of capacity.
You can access Harbour Assist and its services from anywhere – all you need is a device with an Internet connection.

100 % Secure

ISO 27001:2005 Audited & Certified.
PCI Level 1 Certified.
“Safe Harbour” Compliant.
UK Government “G-Cloud” OFFICIAL Accredited.

Security

Unlimited Users

You don’t need to worry about how many software licenses to buy. Your time is better spent concentrating on running your business.

Our Standard and Enterprise plans let you invite your entire team to use Harbour Assist at no extra cost.

DESIGNED TO REDUCE COSTS AND SAVE TIME

Empowering your marina

Harbour Assist is a “cloud” based cutting edge software suite that’s been designed from the ground up and tested in some of the UK’s busiest harbours. And now, it’s available in a format specifically tailored to suit large marinas and smaller marinas alike.

Plus, not only does Harbour Assist revolutionise how you’ll manage your marina, it also allows your customers to tap into the system to manage their own accounts, online!

As a marina manager, Harbour Assist gives you:

Complete customer management – from vessel details and contracts to payment statuses and even a record of all customer communication.

Access to a suite of management tools – including location and asset management, maintenance scheduling, task and resource management and licence and qualification management.

A comprehensive and intuitive customer portal – free up your staff and improve efficiency by allowing your customers to ‘serve themselves’! From online berth booking and payments to customer service and support, it can all happen through Harbour Assist.

Full access to all your marina data, anywhere – fully integrated cloud-based solutions mean that you can manage your marina from home, out on the water, and even when you’re away on holiday.

Military grade security- from minute-by-minute backups to automated disaster recovery, you’ll never lose a piece of data again.

Features and benefits

Graphical Marina Overview
Harbour Assist provides a live interactive graphical overview of your harbour or marina view-able on any mobile device. The map can incorporate all assets including berths, moorings, hard-standing, dry stack, shops, flats, parking, etc.

Vessels moored in the marina or stored in the dry stack area are visible on the graphic with the ability to perform a variety of functions with just a few clicks. For example: raise a visitor payment, amend or create residential contracts, charge for products or services and much more. Map-enabled insight into what is happening in your marina in real-time.

Simple colour-coding shows which Customers/Assets needs attention.
CRM
- Never be unsure about who said what to a customer again!a single list showing all emails, letters and phonecalls.
- Upload scans of incoming letters.
- Ad hoc emails can be created from a template to save time & ensure communication consistency.
- Letters can be created from a template to ensure consistency. Optionally text can be customised to include other info for customer
  Generate bulk-letters to segments of your customer-base.
- Generate and monitor bulk-email campaigns to segments of customer-base.
- Measure click-rates and open rates for emails.
- Email Bounce-tracking allows you to ensure your customer’s email addresses are kept up to date.
Waiting Lists
- Immediate visibility of who is on what list, their position, and any notes relating to their requested location.
- Owners and Boats can be on multiple waiting lists.
- Printable PDF for each Waiting list if you wish to display for customers.

Task Management
Never “drop the ball” again. Tasks can be related to any item in the database (Boat, Account, Asset, Order), are assigned an owning User or Team, and are tracked through to completion.
Asset Management
Capture of all assets across all sites, from Berths to Buildings.
Logging and capture of the components that make up an asset.
Relate “associated” assets – e.g. electricity bollards to a Berth, so inspections can be done efficiently, Berths have a type (for example, swinging or pontoon) : other detailed information may be entered (for example, max length, min depth, location, etc).
Reporting
- Full Enterprise-grade reporting suite included as standard.
- Report on revenue by site, User, Asset type, Area, Nominal code, Account code & date/period.
- Full Occupancy and Utilisation reporting.
Dynamic Search Engine
Harbour Assist lets you instantly search for Customer, Boat, Berth, Invoice and many more..
Multi-Site
Harbour Assist is fully multi-site enabled, allowing even the largest groups of marinas to operate together seamlessly.
Customer Online Portal
Harbour Assist has a built in online portal, allowing customers to view / pay invoices and view / update key information about their account.

Features
Berths
berths / moorings
Unlimited Users
CRM
Includes Customer Management
24/7 Telephone & Ticket based support
On-line Payment Portal
Mobile Payments
Asset Maintenance & Inspection
Tasking & Live messaging
Financial & Operational Reporting
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Standard
1 – 499
berths / moorings
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Enterprise
500 +
berths / moorings
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Want to find out more?

Book an Online Demonstration

Find out more information

What our customers say about us

We are delighted with Harbour Assist and it will be instrumental in the future success of Dart Harbour as we continue to grow our leisure and residential business. Nick and Graham have worked closely with our team, responding quickly and effectively to our queries and they also took an active role in staff training. They were always flexible to our needs and innovative in their solutions.

Captain Rob Giles B Eng M.N.I.Harbour Master and CEO – Dart Harbour & Navigation Authority

Over this winter Harbour Assist have integrated our resident customers into our system, there were new and complicated demands to this aspect including importing customer details and history, managing mooring waiting lists and allocations. This again was achieved on time and to specification by Nick and Graham. Our resident customers are now able to access and manage their accounts online and we will also be able to send future invoices by email which will continue to improve the efficiency of our business.

Captain Paul ThomasHarbour Master & CEO – Fowey Harbour Commissoners

Viking Systems have delivered a truly accomplished software system which has transformed the way we service our customers and manage our business. The transition from our previous system to the new Harbour Assist was hassle-free and with minimal interruption to our workflow. The cloud based service is a refreshing and more cost-effective alternative to managing a server environment and new features are continually added to the system. Harbour Assist brings the cost-effectiveness of an off-the-shelf system with the customisation of a bespoke build to deliver a system that fits our business perfectly.

Paul BeamesIT Manager - Parkstone Bay Group – Parkstone Bay Marina

With close assistance from the Harbour Assist team we were able to seamlessly replace a legacy system, integrate with existing Sage Accounting systems and begin the transition to paperless management and accounting. Now the system is up and running we are looking forward to utilising some of the other features available including asset management and maintenance.

Support is always at the end of the phone and I would wholeheartedly recommend both the system and the team to any other marina or harbour looking to modernise.”

Billy JohnsonHarbour Master – Littlehampton Harbour Board

Harbour Assist has delivered all that was promised and more, working hard with my team to deliver the system ahead of schedule. Harbour Assist have gone the extra mile in being flexible and understanding of our business needs, developing the system to match our requirements.

Darren BramhallOperations Director – BWML

As this was the first electronic harbour management system we had used, moving to Harbour Assist was a major task for us. Though with guidance and support from Nick and Graham, the transition ran smoothly and the team now has a more efficient way of working. With the intuitive nature of the system and the training given, the new processes were quickly picked up by the team.

The complete management of our service for visitors to the Beaulieu River and Buckler’s Hard Yacht Harbour is now run via Harbour Assist. The support we have received from Harbour Assist has been highly responsive and personalised. Our mooring holders and boatyard customers have also benefited from the newsystem by being able to view their accounts and make payments online.

Wendy StoweHarbour Master – Buckler’s Hard Yacht Harbour

Aside from already having won an award, Harbour Assist’s package is fully integrated and it lets us handle customer information efficiently, take payments online and via mobile devices as well as integrating our communications, assets, maintenance routines and tasks which are presently outside our current systems. A huge advantage is that it uses Cloud-based technology which will hopefully avoid any future downtime and the responsiveness of the system appears to be very good, even on normal broadband connections.

Paul RyeDirector – Quay Marinas Ltd