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Fully Mobile

Realtime

Any device

100% Secure

Introducing the Latest Generation of Harbour and Marina Management Software

Harbour Assist is a brand new, Harbour / Marina management software solution that includes key features specifically designed to streamline the running of your Business

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Harbour and Marina Management Software
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Harbour Assist Homepage overview
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Simple “Google” Style search box

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Full “Live” financial reporting

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Visitor Calendar and Occupancy

CLOUD based technology

No on-site servers required, which means no maintenance on your part.
Cloud-based data storage is effectively infinite in size, so you don’t need to worry about running out of capacity.
You can access Harbour Assist and its services from anywhere – all you need is a device with an Internet connection.

100 % Secure

ISO 27001:2005 Audited & Certified.
PCI Level 1 Certified.
Safe Harbour” Compliant.
UK Government “G-Cloud” OFFICIAL Accredited.

Security

Unlimited Users

You don’t need to worry about how many software licenses to buy. Your time is better spent concentrating on running your business.

Our Standard and Enterprise plans let you invite your entire team to use Harbour Assist at no extra cost.

increasing efficiency and financial savings so more time can be spent on your customers

About Us

Whether you’re managing the largest international harbour, or an independent family-run marina, keeping a tight ship is critical.

Knowing the exact state of play at any given time can save you money, reduce the load on stretched resources, and improve safety.

Harbour Assist is a brand new, Harbour / Marina management software solution that includes key features specifically designed to streamline the running of your business.

From real-time online / on water payments to lifting schedules, from incoming and outgoing vessel movement to staffing, Harbour Assist puts every aspect of managing your harbour or marina at your fingertips.

Harbour Assist has already been deployed in some of the UK’s busiest ports, including Dartmouth, Padstow and Fowey. It’s proven in day-to-day use to bring cost and resource savings, and to deliver a host of outstanding benefits.

  • Connects your team together

    Team members with the right permissions can access your Harbour Assist portal anywhere, anytime. Everyone sees the same real-time information.

  • Live Map over view of Marina / Harbour

    Unique graphical interface, provides at-a-glance information.

  • Super fast

    Harbour Assist is as fast as the speed of your internet connection. No lengthy syncing. No massive file uploads. Just real-time data, when you need it.

  • We listen to new ideas

    Harbour Assist is constantly evolving. User feedback influences our free perpetual software updates. If additional functionality is required we do our very best to make sure it happens.

  • Features
  • Berths
    berths / moorings
  • Unlimited Users
  • CRM
  • Includes Customer Management
  • 24/7 Telephone & Ticket based support
  • On-line Payment Portal
  • Mobile Payments
  • Asset Maintenance & Inspection
  • Tasking & Live messaging
  • Financial & Operational Reporting
  • Standard
  • 1 – 499
    berths / moorings
  • Enterprise
  • 500 +
    berths / moorings

What our customers say

We are delighted with Harbour Assist and it will be instrumental in the future success of Dart Harbour as we continue to grow our leisure and residential business. Nick and Graham have worked closely with our team, responding quickly and effectively to our queries and they also took an active role in staff training. They were always flexible to our needs and innovative in their solutions.

Captain Rob Giles B Eng M.N.I.
Captain Rob Giles B Eng M.N.I.Harbour Master and CEODart Harbour & Navigation Authority

Over this winter Harbour Assist  have integrated our resident customers into our system, there were new and complicated demands to this aspect including importing customer details and history, managing mooring waiting lists and allocations. This again was achieved on time and to specification by Nick and Graham. Our resident customers are now able to access and manage their accounts online and we will also be able to send future invoices by email which will continue to improve the efficiency of our business.

Captain Paul Thomas
Captain Paul ThomasHarbour Master & CEOFowey Harbour Commissoners

Viking Systems have delivered a truly accomplished software system which has transformed the way we service our customers and manage our business. The transition from our previous system to the new Harbour Assist was hassle-free and with minimal interruption to our workflow. The cloud based service is a refreshing and more cost-effective alternative to managing a server environment and new features are continually added to the system. Harbour Assist brings the cost-effectiveness of an off-the-shelf system with the customisation of a bespoke build to deliver a system that fits our business perfectly.

Paul Beames
Paul BeamesIT Manager - Parkstone Bay GroupParkstone Bay Marina

With close assistance from the Harbour Assist team we were able to seamlessly replace a legacy system, integrate with existing Sage Accounting systems and begin the transition to paperless management and accounting.  Now the system is up and running we are looking forward to utilising some of the other features available including asset management and maintenance.

Support is always at the end of the phone and I would wholeheartedly recommend both the system and the team to any other marina or harbour looking to modernise.”

Billy Johnson
Billy JohnsonHarbour MasterLittlehampton Harbour Board

Harbour Assist has delivered all that was promised and more, working hard with my team to deliver the system ahead of schedule. Harbour Assist have gone the extra mile in being flexible and understanding of our business needs, developing the system to match our requirements.

Darren Bramhall
Darren BramhallOperations DirectorBWML

As this was the first electronic harbour management system we had used, moving to Harbour Assist was a major task for us. Though with guidance and support from Nick and Graham, the transition ran smoothly and the team now has a more efficient way of working. With the intuitive nature of the system and the training given, the new processes were quickly picked up by the team. 

The complete management of our service for visitors to the Beaulieu River and Buckler’s Hard Yacht Harbour is now run via Harbour Assist. The support we have received from Harbour Assist has been highly responsive and personalised. Our mooring holders and boatyard customers have also benefited from the newsystem by being able to view their accounts and make payments online. 

Wendy Stowe
Wendy StoweHarbour MasterBuckler’s Hard Yacht Harbour

Aside from already having won an award, Harbour Assist’s package is fully integrated and it lets us handle customer information efficiently, take payments online and via mobile devices as well as integrating our communications, assets, maintenance routines and tasks which are presently outside our current systems. A huge advantage is that it uses Cloud-based technology which will hopefully avoid any future downtime and the responsiveness of the system appears to be very good, even on normal broadband connections.

Paul Rye
Paul RyeDirectorQuay Marinas Ltd
  • Live Mapping

    Harbour Assist - "Realtime" Mapping
  • Live Occupancy Calendar

  • Intuitive Homepage

    Harbour Assist - Homepage
  • In-built CRM

    Harbour Assist - Customer Details Page
  • Built-in Communications

    Harbour Assist - Customer Communication Page
  • Extensive Vessel Data Capture

    Harbour Assist - Boat Details Page
  • Task Management

    Harbour Assist - Tasks Page
  • Full Asset Management

    Harbour Assist - Asset Tools Page
  • Asset Maintenance and Inspection Engine

    Harbour Assist - Asset Maintenance Page

Book an Online Demonstration
Find out more information

Facts and Figures

1,256,233 £

Money taken through Payment portal

100 %

System “UP” Time

12,255 hrs

Time taken to develop Harbour Assist