Wyndham Harbour

Harbour Assist is pleased to welcome Wyndham Harbour, a leading marina destination in Victoria, Australia, to the Harbour Assist community. 

Located on the western edge of Port Phillip Bay, Wyndham Harbour operates a complex marina environment, managing wet berths, hardstand facilities, maintenance bays, fuel accounts, and a mix of short-, medium-, and long-term lease arrangements. As their operation evolved, so too did the need for a marina management system designed specifically for the realities and nuances of the marine industry. 

Why Wyndham Harbour Chose Harbour Assist 

Wyndham Harbour began reviewing its systems after recognising limitations in software originally designed for the holiday and caravan park sector rather than marinas. 

During their selection process, Harbour Assist stood out for taking a practical, business-led approach. Rather than leading with a generic sales pitch, the Harbour Assist team took time to understand Wyndham Harbour’s operations in advance, ensuring demonstrations were tailored to real-world workflows. 

As Bree O’Rourke, Financial Controller at Wyndham Harbour, explains: 

“The software demonstration process with Harbour Assist was practical and tailored to our business. The team took the time to understand our business before the meeting to ensure that the functionality could be explained with a basic understanding of our operations.” 

Harbour Assist’s breadth of functionality was also a key factor, including: 

  • Customer and bookings management 
  • Booking requests and sales enquiries 
  • Occupancy tracking 
  • Invoicing and payments 
  • Financial and operational reporting 
  • A customer portal for payments, documentation, and electronic sign lease agreements  
  • Task, resource, and asset maintenance management 

For Wyndham Harbour, moving away from spreadsheets and disconnected tools to a single, integrated system was a major step forward. 

A Clean Slate for Consistent Operations 

After several years on their previous system, Wyndham Harbour identified inconsistencies in how tasks and data were managed across teams. 

Implementing Harbour Assist provided the opportunity to review processes, clean historical data, and establish a more structured and consistent way of working. 

The result is a system that aligns closely with business processes, supports detailed and flexible reporting, and improves efficiency across marina and facility management. 

A Structured Onboarding Across Time Zones 

Wyndham Harbour went live with Harbour Assist on 1 September 2025, following a structured onboarding programme with clear milestones, documentation, and weekly check-ins. 

Despite being based in Australia, the team found the onboarding process seamless. 

Bree O’Rourke, Financial Controller at Wyndham Harbour, adds: 

“The time difference with the UK didn’t pose any issues. The Harbour Assist team made themselves available to ensure there was sufficient overlap to support our team.” 

Training was delivered in structured modules over several weeks, allowing staff to test functionality between sessions and raise questions as they progressed. 

“Given our Australian location, response times for ongoing support have not caused us any concerns. The online help functionality within the application is fantastic and provides a great reference point, allowing us to self-manage some queries and minimise the number of support requests we need to lodge.” 

Looking Ahead 

Wyndham Harbour is now using Harbour Assist to manage customers, leases, billing, fuel accounts, occupancies, and reporting, with plans to explore further functionality such as online customer bookings. 

We’re proud to be supporting Wyndham Harbour as they continue to modernise their marina operations and look forward to working together in the years ahead. 

Welcome aboard, Wyndham Harbour. 

Learn more about Wyndham Harbour 

To find out more about Wyndham Harbour and its marina operations, visit their website: 

https://www.wyndhamharbour.com.au

How can Harbour Assist help your business? 

If you’d like to discuss how Harbour Assist could support your organisation, get in touch with our team to start a conversation by clicking here.