Unique challenges & opportunities
Public sector harbours Not all marinas are owned and operated by companies. Many government departments, local authorities and public sector bodies like trust ports also manage a significant number of facilities. Challenges While the day-to-day activity of maintaining and managing harbours is the same for...
Smart Metering
The Internet of (Marina) Things One of the big technology trends is the 'Internet of things', which for marinas means the seamless and automatic integration of multiple systems. We've had requests from marinas around the world to integrate external systems into Harbour Assist. Systems like...
Maximising occupancy
Building and converting sales leads With coronavirus restrictions hitting marina income, it is more important than ever to make the most of customer enquiries. So how do you create enquiries and then convert them to paying customers? The key to success is being systematic. A...
Quick Pay: Getting paid faster
Cut the wait and get paid in seconds Is cash-flow important to your business right now? Are you happy about customers trying to visit the office? Do you have time to chase payment for invoices? What if you could email or even SMS an invoice...
Effective teamworking
Collaboration tools As marinas and harbours grapple with the practicalities of teams split between home workers and those on-site, and the realities of social distancing, we’re all finding ways to collaborate and recreate an effective work environment. There are many software tools available, such as...
Bringing new sites into your marina group
Case studies: Castle Marinas, Dean & Reddyhoff and Quay Marinas Open any marine trade magazine and there is news of marina mergers, acquisitions and changes of management contractors. Around the world, groups owning and operating marinas are expanding. The process of transferring data from one...
Smart Lists and Bulk Emails
Getting your message out Communicating with different groups of customers is more important than ever. With increasing restrictions on work and non-essential travel, marinas and harbours need to send regular tailored messages to customers as the situation unfolds. Handling bulk communications has to be easy,...
Your data security
Q&A with Harbour Assist Chief Tehnology Officer, Graham Laidler We are working in an increasingly digital world; the days of writing letters, posting invoices and handling cheques are rapidly receding. Most marina operators use some form of customer database either hosted on the Cloud or...
Boatyard and shoreside operations
Delivering more efficient boatyards Boatyard revenues from lifting services, storage ashore and boat maintenance are an essential part of many marina businesses. In some cases, shoreside operations are more complex than wetside, contributing more income and carrying higher staffing and equipment costs. Providing the right...
5 steps to better annual renewals
Making the most of contract renewals There is usually little enthusiasm for the annual contract renewal run, especially in larger marinas and those with complex contracts and tariffs. Historically its been a bit of a pain – lots of Excel spreadsheets, unwieldy mail-merge files and...
Case Studies
