Quick Pay: Getting paid faster
Cut the wait and get paid in seconds Is cash-flow important to your business right now? Are you happy about customers trying to visit the office? Do you have time to chase payment for invoices? What if you could email or even SMS an invoice...
Effective teamworking
Collaboration tools As marinas and harbours grapple with the practicalities of teams split between home workers and those on-site, and the realities of social distancing, we’re all finding ways to collaborate and recreate an effective work environment. There are many software tools available, such as...
Bringing new sites into your marina group
Case studies: Castle Marinas, Dean & Reddyhoff and Quay Marinas Open any marine trade magazine and there is news of marina mergers, acquisitions and changes of management contractors. Around the world, groups owning and operating marinas are expanding. The process of transferring data from one...
Smart Lists and Bulk Emails
Getting your message out Communicating with different groups of customers is more important than ever. With increasing restrictions on work and non-essential travel, marinas and harbours need to send regular tailored messages to customers as the situation unfolds. Handling bulk communications has to be easy,...
Your data security
Q&A with Harbour Assist Chief Tehnology Officer, Graham Laidler We are working in an increasingly digital world; the days of writing letters, posting invoices and handling cheques are rapidly receding. Most marina operators use some form of customer database either hosted on the Cloud or...
Boatyard and shoreside operations
Delivering more efficient boatyards Boatyard revenues from lifting services, storage ashore and boat maintenance are an essential part of many marina businesses. In some cases, shoreside operations are more complex than wetside, contributing more income and carrying higher staffing and equipment costs. Providing the right...
5 steps to better annual renewals
Making the most of contract renewals There is usually little enthusiasm for the annual contract renewal run, especially in larger marinas and those with complex contracts and tariffs. Historically its been a bit of a pain – lots of Excel spreadsheets, unwieldy mail-merge files and...
The benefits of customer choice
Let customers choose how to pay Customer choice is a big thing. Choice is everywhere, even when you know what you want – the type of milk in your coffee, a hotel room with or without sea view. Making a choice gives customers the illusion...
Supporting your business growth
The right software can take the stress out of expansion The marina sector is going through a period of growth and expansion, with pontoon reconfigurations and marina groups actively seeking to expand. Whether driven by external investment and ROI or the need to accommodate modern...
Case Studies
