Booking Requests hits the mark with customers
Booking Requests hits the mark with customers The introduction of Booking Requests in early 2022 marked the beginning of an exceptional feature. Now, with the added option of order creation, Booking Requests offer even greater flexibility and a seamless experience for marina and harbour customers….
Thinking outside of the berth
Thinking outside of the berth Harbour Assist is well known for being the leading cloud-based marina and harbour management system, but have you ever considered how the system could work for other aspects of your business? Lakeland Leisure Estates have done just that and have…
Gold Anchor Scheme – the ultimate marina experience
How software supports accreditation The Gold Anchor Scheme is a global marina accreditation designed to improve marina standards and the experience of marina users. Like hotel star systems, awards range from 1 to 5 Gold Anchors, with Platinum the ultimate accolade. Over 200 marinas in…
Add detail to your data with tags
Tagging records Sometimes you need to know when a customer is a VIP or a ‘pain in the proverbial’. Or if a boat has dangerous goods on board, like pyrotechnics or bottled gas. Or share with colleagues that a mooring must be kept clear for…
Safe harbours and marinas for all
Managing maintenance Everyone working in marinas and harbours knows that the top priority is customer, staff, and visitor safety. Any environment with expanses of water, trip hazards like cleats and ropes, slippery launch ramps, boats, cars and heavy moving machines like boat hoists and forklifts…
Making the most of Booking Request
Booking Request is more than visitor reservations Our new Booking Request feature enables your customers to, well, request bookings. But we’ve designed it to be more than simply a tool for visitor berth reservations. Like other Harbour Assist features, users have total control over Booking…
Safely managing paddle sports in Fowey Harbour
Booking Requests case study: self-service paddle sports registration There’s been an explosion in the popularity of paddle sports such as canoeing and stand-up paddleboarding (SUP) in the last couple of years. The equipment is relatively inexpensive and widely available, it’s portable and there are few barriers…
Be a smarter Santa!
No limits on your email communications The holiday season is always a peak time for business communications. For some 31 December is year-end, and for most it’s quarter-end, so there is all the usual invoicing, payment reminders and debt chasing. Winter is a key period…
Your data security
Q&A with Harbour Assist Chief Tehnology Officer, Graham Laidler We are working in an increasingly digital world – the days of writing letters, posting invoices and handling cash is gone, blown away by technology and Covid. How is all of this data kept secure from…
Mobile apps for marinas – the lowdown
Web apps or native apps? The relationship between mobile devices, apps and web browsing is often misunderstood. That’s not surprising – it’s a fast-changing environment. This is our plain language take on the pros and cons of apps, and what they really are. What is…
Case Studies
