Marina groups and multi-site operators Successful multi-site organisations are built on three key elements – clear internal communications, consistent operating procedures, and confidence in the data. Good tech provides the platform for you to be financially successful with a strong corporate culture and excellent customer…

Marinas, clubs and more When we started designing Harbour Assist in 2015, our concept was a single, comprehensive system with all users accessing the same features. And that’s what we’ve stuck to. As our CTO, Graham Laidler, says: “I always go back to Harbour Assist…

Building and converting enquiries Most marinas want to sell more and increase turnover. So how do you create enquiries and then convert them to paying customers? The key to success is being systematic. A robust lead management system combines human interaction with automated data handling…

Pins vs boats – the benefits When we started developing Harbour Assist, we took a long look at other systems on the market, and we spoke to lots of different operators – harbours, small marinas and multi-site groups. We found that people like maps, and…

The benefits of separate logins for users Many marinas have got used to sharing software logins between team members. It doesn’t feel like a big issue, and as some providers charge per user, it can be a simple way to save money. Well, we disagree!…

Powering your communications Have you ever wanted to identify customers to send them targeted messages? To drill into your data and get clarity on the situation?  Our popular Smart Lists feature just got a lot, well, smarter. We’ve created a completely new query builder that…

Uploading and tracking customer documents. Insurance certificates, boat safety forms, fuel declarations, registration papers, passports and permits are just a few of the documents marinas get boaters to submit. Getting the hard copy or scan from the customer is the easy bit. What’s trickier is:…

Arrivals, departures and getting paid. If your marina or harbour accepts visiting boats, you probably focus on giving them a warm welcome and making sure you get paid. A warm welcome and super on-site experience is all about the quality of service you deliver to…

We take a look at the hosting solutions for marina management systems. Cloud computing is no longer a mystery to most of us. It is simply part of everyday life. But while we happily use mobile apps, yell at Alexa and bank online, the arguments…

Get snap happy and keep customers on-side You’re a dockmaster, doing a daily boat check. The boat on B05 has a torn cover flapping in the breeze, and the dock lines are all slack. So, you re-tie the boat until its snug on the berth…