Booking Requests hits the mark with customers

The introduction of Booking Requests in early 2022 marked the beginning of an exceptional feature. Now, with the added option of order creation, Booking Requests offer even greater flexibility and a seamless experience for marina and harbour customers.

Customers can easily book and make online payments for various items such as daily Harbour Dues and paddle sports registration. This can be done through your website or the Harbour Assist Portal in a few easy clicks, requiring no intervention from marina and harbour teams.

Parkstone Bay Marina has fully embraced Booking Requests, allowing their customers to request services like boat refuelling, summer scrubs, and marina services for commercial clients, such as lifts and pressure washes. The feedback from their customers has been overwhelmingly positive.

“In this age where many public services are not working as it should, it is refreshing to find something that works exceptionally well. 
The way your advance fuelling request process works for berth holders is excellent, the automated billing/payment/receipt process is so simple and elegant, enabling payment to be made simply by entering one’s CVV number with minimal fuss, the whole process is extremely good and one of the best I have come across. Well done all involved!” expressed a satisfied Parkstone Bay customer in an email.

Henry Cobley, General Manager at Parkstone Bay Marina says “working with the team at Harbour Assist on the beta version of the Booking Request Feature allowed us to give feedback on the functionality we, as a marina, needed. It’s now a key part of our marina operation and alongside the other features within Harbour Assist, such as the customer portal, has enabled us to streamline our whole marina management process, resulting in a better, more efficient customer experience.” 

How can we help your business?

If you’d like to talk about how Harbour Assist can help your business , email Nick Gill to start a conversation.