Shoreham Port

Shoreham Port on the south coast of England is a Trust Port with the purpose to shape and maintain the port for the benefit of all stakeholders. Shoreham is a busy commercial shipping hub, with 650 commercial vessel movements and almost 2 million tonnes of cargo handled in 2021. Alongside commercial operations, the port runs three marinas and hosts a community of 150 businesses across its property portfolio.

Having used the same marina software since 2012, it became increasingly apparent to the management team that they needed a system that delivered more than invoicing. “We needed something more automated and comprehensive,” said Paul Perry, Finance Manager at Shoreham Port. “We looked at two systems, and Harbour Assist came out on top. It’s modern and works for our customers and us. Right from the initial meeting, we were in good hands”.

Having previously sent invoices to marina berth holders by post, the flexibility of email has been a significant benefit. “We love the fact that we can send all our 400 renewal invoices in one day, and the customer portal is absolutely great”, Paul explained. The team at Shoreham have taken time to explain the system switch to customers, preparing them for the change to digital customer services.

It’s not just customers looking forward to the benefits of the cloud. The annual leisure census has always been completed by walking the pontoons with a pen and paper. The team is now looking forward to walking with a tablet and entering information directly into Harbour Assist.

Initially, the leisure team will use the system for marina management and customer communications. However, Paul says that the Marine Department is keen to utilise the asset management tools, and he plans to incorporate commercial property management in due course.

  • Shoreham Port marinas
  • Shoreham Port
  • Lady Bee Marina

For more information about Shoreham Port, visit shoreham-port.co.uk

How can we help your business?

If you’d like to talk about how Harbour Assist can help you deliver improved customer communications for a wide range of customers, email Nick Gill to start a conversation.